Delete your account

Deleting your account is permanent and cannot be undone. Papero deletes your documents, your sources and the rest of your data, and ends Plus if you have it. This page explains what to do first and what happens.

If you only want to stop paying for Plus, you do not need to delete your account. Cancel Plus instead and keep your documents on Free. See Cancel or change your plan.

Before you delete

• Download your data. Once your account is gone, your documents and sources cannot be brought back. See Privacy and your data for how to download a copy.
• Export what you need. To keep a document as a file, export it to Word or LaTeX first. See Export to Word.
• Think about the timing on Plus. Deleting your account ends Plus at once. There is no refund for the unused part of the period, unless you are within the 14-day money-back guarantee. See Refunds.

Delete your account

1. In the app, open the account menu at the foot of the sidebar and choose Settings.
2. Choose Your data.
3. Under Delete account, press Delete your account. Your Account details page opens on papero.ai.
4. Scroll to the Delete account card. It says Deleting your account is a permanent action and cannot be undone.
5. Press Delete my account.

Papero deletes your account as soon as you press the button. There is no second question, so make sure you are ready before you press it.

Papero then signs you out and takes you to the papero.ai home page.

If Papero says Something went wrong, please try again., wait a moment and try again. This can happen while a Plus checkout is in progress, or when the payment service cannot be reached. If it keeps happening, write to contact@papero.ai.

What happens to Plus

When you delete your account, Papero ends every Plus subscription on it at once and removes your saved cards, so you are not charged again. Under the Terms of Service, there is no refund for the unused part of the period, unless you are within the 14-day money-back guarantee.

What Papero deletes

The Terms of Service and the Privacy Policy say that when you delete your account, Papero deletes:

• Your documents and their versions.
• Your sources and collections.
• Your chat conversations and your Workflow runs.
• Your usage records.
• Your sharing links, the comments on your documents and the comments you wrote on other people's documents. A comment that others replied to stays, shown as "Comment deleted" with no name.
• The PDF files you uploaded and the text taken from them, and your images.
• A saved Zotero key, and any app you connected through the Claude or ChatGPT connector.
• Your answers to the sign-up questions, and your ratings of AI suggestions and chat answers.

Your address also leaves the list for emails about getting started with Papero.

Copies may stay in Papero's backups for up to 30 days before they are deleted.

The Privacy Policy explains that Papero keeps some personal data for as long as it needs to, for example to meet its legal obligations. For the details, see "Our retention of your information" in the Privacy Policy.

Delete only some of your data

You do not have to delete your account to remove part of your data:

• Archive a document, then delete it forever from the Archive.
• Delete a source, or remove a PDF, in your library.
• Delete a chat conversation from its list.
• Stop a sharing link, or delete a comment.
• Disconnect Zotero, or an app you connected to Papero, from Settings > Integrations.

To review, edit or delete other personal data, write to contact@papero.ai. Papero answers as soon as possible, and within 30 days.

If you want to use Papero again later, you can create a new account with a different email address. See Create your account.