Cancel or change your plan

You can cancel Plus at any time, yourself, from your plan page on papero.ai. You keep Plus until the end of the period you have paid for, you are not charged again, and then your account moves to Free. Your documents stay.

Cancel Plus

1. In the app, open the account menu at the foot of the sidebar and choose Manage plan. You can also choose Settings, then Plan & usage, and press Manage plan on the Plan card. Your plan page, Your plan, opens on papero.ai.
2. Under Cancel subscription, press Cancel subscription.
3. A window, Cancel your subscription, says what happens next. Press Continue, or Keep my plan to stop here.
4. The next window lists What Plus gives you that Free does not. Press Continue to cancel.
5. The last window asks Cancel your subscription? Under Still want to cancel?, tell Papero in a few words why you are cancelling. The Cancel subscription button works once you have typed a few characters.
6. Press Cancel subscription.

A note, Subscription cancelled, confirms it. It says You keep Plus until a date, and that your account then moves to Free.

If the note says Your subscription is already cancelled., you cancelled before and Plus stays active until the end of the paid period. If it says There is no paid subscription to cancel on this account., there is nothing to cancel. If that looks wrong, write to contact@papero.ai.

If your plan page says Granted by Papero instead of Current plan, Papero gave you Plus without a subscription, so there is nothing to cancel.

What happens when you cancel

These points come from the Terms of Service, under "Cancellation and Termination":

• The cancellation takes effect at the end of the current billing period, and you are not charged again.
• No refund is given for the unused part of the period, except as the Billing Terms set out or the law requires. See Refunds.
• If a payment is overdue, Plus ends as soon as you cancel, and the note says Plus is cancelled. Your account is on Free now and your documents stay.
• Cancelling does not delete your documents. Your account moves to the Free plan at the end of the paid period.

Cancel from your plan page. Outside the 14-day money-back guarantee, an email asking Papero to cancel is not a cancellation, but the team will help if you write to contact@papero.ai.

After Plus ends

Your account is on Free. Your documents, sources, citations and reference list stay, and you can still read, search and edit them. Exports leave the reference list out again, and most AI allowances go back to daily limits. See Free and Plus.

Switch between monthly and yearly

Your plan page says To switch between monthly and yearly billing, see the plans.

1. On Your plan, press See the plans. The pricing page opens.
2. Choose Annually or Monthly, then press Upgrade to Plus.
3. Go through the checkout. See Upgrade to Plus.

The two directions work differently, as the Terms of Service set out:

• Monthly to yearly takes effect at once. You are charged the yearly price, less a credit for the unused part of your current month.
• Yearly to monthly takes effect at the end of the year you have paid for.

A switch from monthly to yearly is covered by the 14-day money-back guarantee, like a first Plus payment. See Refunds.

A payment did not go through

If a renewal fails, Plus is overdue. To pay it:

1. In the app, open Settings, then Plan & usage.
2. If your card has changed, press Billing and payment method and then Update card details.
3. Press Retry a failed payment. The page says Action required: and offers Retry payment now.

While a payment is overdue, you cannot start a new checkout, and cancelling ends Plus at once.

Prices can change

Papero can change the price of Plus with 30 days' notice, posted on papero.ai. The Terms of Service have the details.

To close your account altogether, see Delete your account.