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Account and billing

This section covers your plan, your payments and your data. Papero has two plans, Free and Plus. Billing, invoices and your account details live on papero.ai, and the app links you there.

In this section

Section titled “In this section”
  1. Free and Plus: what each plan includes, how Plus is billed, and how to see which plan you are on.
  2. Upgrade to Plus: pick monthly or yearly billing, pay at the checkout, and find your invoices.
  3. Cancel or change your plan: cancel Plus, what happens at the end of the paid period, and switching between monthly and yearly.
  4. Refunds and the money-back guarantee: what the 14-day guarantee covers, how to ask for it, and when payments are not refunded.
  5. Privacy and your data: who can see your documents, what Papero sends to other services, and how to get a copy of your data.
  6. Delete your account: what to do first, what happens to Plus, and what Papero deletes.

Where to find it

Section titled “Where to find it”
  • In the app, open the account menu at the foot of the sidebar (it shows your email address and your plan) and choose Settings.
  • Plan & usage shows your plan and your allowances. Its Plan card links to Billing and payment method, Invoices and Retry a failed payment on papero.ai.
  • Your data has Download your data, Request a copy of your data and Delete your account.
  • Profile has Change your password and All account pages on papero.ai.
  • On Free, the account menu has Upgrade, which opens the plan comparison. On Plus, it has Manage plan, which opens your plan page on papero.ai.

The rules that apply

Section titled “The rules that apply”

Your plan and payments are governed by the Terms of Service, and your data by the Privacy Policy. These pages explain them in plain words and link to them. Where they differ, the terms and the policy apply.

In short:

  • Free needs no payment card. Plus is paid by card, monthly or yearly, and renews until you cancel.
  • Prices include VAT where it applies. The numbers are on the pricing page.
  • You can cancel Plus at any time from your plan page, and keep it until the end of the period you paid for.
  • Plus comes with a 14-day money-back guarantee on your first Plus payment, or a switch from monthly to yearly. Renewals are not covered.
  • Your documents are private to your account, and Papero does not use them to train AI models.

For anything else, write to contact@papero.ai.