Privacy and your data

This page sums up how Papero handles your data and how to get a copy. The Privacy Policy is the full statement, and it is what counts. The Data Protection Statement lists the services Papero uses.

Who can see your documents

• Your documents are private to your account, unless you share a link to one. Anyone signed in to Papero who has that link can read the document and comment on it. See Share and comment.
• Your PDFs, their text and your chat conversations are never shared with other users.
• If you ask for help, a member of the Papero team may view your account as you see it, read-only and for a short time, only to answer your request. Every such view is logged.

What AI features send, and to whom

• When you use an AI feature, the text it needs is sent to OpenAI, which writes the answer in the United States. OpenAI does not use that text to train its models, and keeps it for up to 30 days to monitor abuse.
• Papero does not use your documents to train AI models.
• When a suggestion, a draft, the Citation report or a chat answer uses a paper whose PDF you uploaded, passages of that PDF go to OpenAI for that request.
• When you upload a PDF, Papero also sends passages of its text to OpenAI to compute embeddings, which help it find the passages that match what you write or ask.
• Images in your documents are never sent to AI models. An image you attach in Chat is the exception, below.

Web search and images in Chat (Plus)

• With Web on, OpenAI's web search runs searches for the answer. The AI model writes the queries, so a query may contain fragments of your document, your library or the conversation.
• Papero stores the address and title of the pages an answer cites, deletes them with the conversation, and never opens those pages itself.
• To apply the daily limit on web questions, Papero keeps a count of them, which it deletes with your account. The count is in your data download.
• An image you attach goes to OpenAI with that question only, never with later ones. Papero stores it privately, after your browser removes its location and camera data, and deletes it about 30 days after the last conversation that uses it is deleted.
• OpenAI does not use any of this to train its models, and keeps it for up to 30 days to monitor abuse.

What paper searches send

To find papers, Papero sends your search words to OpenAlex. To look up a paper by DOI, PMID, arXiv ID or ISBN, it sends that identifier to OpenAlex, doi.org and Crossref, or DataCite. They receive only that and Papero's contact email address, nothing about your account.

How long Papero keeps things

• PDFs you upload, and their text, are deleted when you remove the PDF or its paper, when you delete your account, or 12 months after your last sign-in. Papero emails you 30 days before that last case. See Upload PDFs.
• Chat conversations are deleted when you delete them, when you delete the document they belong to, when you delete your account, or 12 months after their last message. Papero keeps only your most recent conversations and deletes older ones. See Chat with your library.
• A saved Zotero key is deleted when you disconnect, among other cases. See Import from Zotero.
• When you delete your account, Papero deletes your documents, sources and the other data the Privacy Policy lists. See Delete your account.

Backup copies are deleted within 30 days.

Payment details

Every account, Free included, has a customer record at Stripe, Papero's payment provider, with your email address and user name. When you buy Plus, Stripe processes your card, and Papero does not store sensitive payment information on its own servers. Papero also keeps a VAT record, which the Privacy Policy describes.

Download a copy from the app

1. Open the account menu, choose Settings, then Your data.
2. Under Download a copy, press Download your data.
3. Your browser saves a file named papero-data.json.

The file holds your documents, sources, collections and settings, your chat conversations with the web pages their answers cite and a list of the images you attached, your Workflow runs, your sharing links, and the comments you wrote or that were left on your documents.

Request your account and billing records

Your account and billing records on papero.ai are requested separately.

1. In Settings > Your data, press Request a copy of your data. The Account data page opens on papero.ai.
2. Press Request your data, then Start your request.
3. Choose Send to my personal email, or Send to a third party company to name a company. Fill in the email address and press Submit data request.

Review, correct or delete your data

To review, edit or delete your personal data, write to contact@papero.ai. Papero answers as soon as possible, and within 30 days.

To delete everything at once, see Delete your account.

Emails from Papero

When you confirm your email address, or sign up with Google, you join the list for emails about getting started with Papero. Every email has an unsubscribe link.